Privacy Policy
Information We Collect
To arrange travel services, Adeona may collect information including:
- Name and contact information
- Passport or identification details where required for reservations
- Travel dates and flight information
- Accommodation preferences
- Dietary requirements
- Mobility or accessibility requirements voluntarily communicated to us
- Payment and billing information
- Other information necessary to arrange the requested journey
How We Use Information
Personal information is used only where reasonably necessary to:
- Prepare and manage travel arrangements
- Process reservations
- Communicate with clients
- Coordinate hotels, transportation, guides, restaurants, and activities
- Fulfill contractual or legal requirements
- Provide assistance during the journey
Sharing Information
Adeona may share necessary information with trusted service providers involved in delivering the client’s itinerary, such as hotels, airline companies, tour guides.
Only information reasonably required to provide the relevant service should be shared.
We do not sell clients’ personal information.
Payment Information
Where payments are processed through banks or third-party payment providers, their respective privacy and security policies may also apply.
Data Retention
Personal information should be retained only for as long as reasonably necessary for operational, contractual, accounting, or legal purposes.
Photography and Marketing
Adeona may take photographs or videos during tours and experiences. Identifiable photographs or videos of guests will only be used for marketing, promotional, website, or social media purposes with the guest’s prior permission.
Guests may decline such use at any time, and this will not affect the services provided to them.
Privacy Requests
Clients may contact Adeona regarding questions about their personal information or requests concerning its correction or handling.
Special Experiences & Access
Certain experiences offered by Adeona depend on the availability and approval of artists, scholars, clergy, institutions, performers, private hosts, or other specialists and are therefore subject to final confirmation.
If a confirmed experience becomes unavailable, Adeona may substitute it with an alternative of comparable cultural value and quality, at no additional cost to the client. Whenever possible, the client will be informed of the change in advance.